Stephanie Hands Curriculum Vitae

ADVISEMENT PHILOSOPHY/VISION
Academic advisement Is a  partnership between the  student and  the  university that is based on  the common goal to enrich the  collegiate experience for the  student. It is through a dynamic relationship premised on an environment of learning and support where students are empowered by advisors to grow as academically and as an Individual.

My vision for advisement at UNM  is one  of leveraging resources and  best practices across campus to strengthen our advisement community. Thera is so much talent and passion for this at UNM and the Director has the opportunity to support, augment, and document that enthusiasm. She (or he) needs to be able to articulate the value we as a profession add to the  student experience. The central advising offlce should be a space where advisors and  administrators Innovate and problem solve together. The Director should provide data, research, and relevant theory to guide improvements and substantiate requests.

EDUCATION
•     Executive Master of Business Administration, 2003
University of New Mexico
Recipient of the U.N.M. Staff Scholarship

•     Bachelor of Arts, 1995
University of New Mexico
Major.  Psychology
Minor.  French

•     Pre-Admission Graduate coursework, present
Educational Psychology

EMPLOYMENT
Current
•     Manager, Academic Advisement (07/04 - present)
University of New Mexico - College of Arts and Sciences Advisement

Oversees the activities of the advisement lor the College of Arts and Sciences; continually trying to improve office procedures to the benefit of the students, faculty, and staff. Participates in the development of department goals and objectives; recommends, implements, and administers policies and procedures to enhance operations. Supervises personnel; which include hiring, performance evaluation, training, work allocation, and problem resolution of up to 25 staff and student employees.

Leads  in the annual  budget planning process  for advisement and regularly  monitors expenditures.

Serves  as liaison with other departments or units in the resolution of day-to-day administrative and operational issues. Works toward continued  improvement of interdepartmental relationships and systematic approaches to student and college challenges.  Coordinates and recruits departments' participation in campus  wide activities. Interacts  with departments to improve student support for Arts and Sciences majors- past, present and future.

Responds to inquiries and investigates and resolves  problems  related  student issues within the college. Evaluates transcripts of current students and makes decisions  regarding  admission, graduation, probation,  and suspension  as appropriate. Acts as an intermediary between students  with difficulties and the Dean.

Serves  as representative for the department, college,  and/or university on committees and at special interest meetings. See  committee section below for details of relevant past and current committees.

Implements, administers, and monitors data collection and reporting structures and procedures for information  pertinent to the admission,  academic progression, and achievement of student populations. Creates original reports in current querying tool against stored data to assist in various student success initiatives.

Highlighted accomplishments:
o      Streamlined graduation  application  process
o     Improved  communication and collaboration  of Department and College Advisors
o      Developed standard workshops that promoted consistency in advisement related information
o     Assisted in the revision of the A&S  college level curriculum that facilitated  advisement​ updates
o      Redesign of A&S Advisement Structure
o     From a dual advisor to a unified advisor structure
o      Outlined a multi-year transition plan
o     Grew A&S advisement from 6 advisors to 22

•      Co-coordinator of PCA (08/05 - present)
The Provost's Committee on Advising (PCA) University of New Mexico, Albuquerque, N

One of three creators and one of two coordinators for the campus wide committee representing and addressing advisement community  concerns, challenges, and accomplishments. This committee researched, funded and effected  the hiring of over 10 new advisement positions across campus. The committee has sponsored  or assisted in many initiatives campus wide.

Standardized training for campus advisors: The committee is responsible for the creation of the Advisor Passport- a guide to training for all UNM advisors. The  advisor training has been standardized and continues  to be offered on a regular basis. Proposed and funded by the PCA,  the Advisement Trainer position on campus creates and delivers training opportunities to all UNM interested staff. The coordinators of the PCA are responsible for the approval of advising specific roles within the university's student information  system. Professional development opportunities have been increased through sponsored events on campus and scholarships for advisors to attend state and national events.

The committee continues to evolve with the changing needs of the advisement community. Currently the focus is on working groups to address  the need for assessment, strategic and communication plans; cross college curricular and communication alignment; and consistent and accurate advising web presence.

Previous

•     Supervisor, Academic Advisement (08/00 - 07/04)
University College Advisement Center

University of New Mexico, Albuquerque, NM

Oversaw and coordinated the activities of the student advisement office for the University College; oversaw the processes of admissions, advisement, and record keeping. Along with the Deans, formulated  and maintained operating  policies and procedures  for the advisement office. Supervised personnel, which includes hiring, performance evaluation, training, work allocation, and problem resolution of up to 9 staff and 11 student employees.

Participated in the special admission  application  screening  process; reviewed applications and makes recommendations based on established guidelines and procedures. Evaluated transcripts of current students and made  recommendations for probation or suspension  as appropriate. Oversaw and coordinated special projects within the office. Participated in the development of department goals and objectives; recommended, implemented, and administered policies and procedures to enhance operations.  Assisted in the annual budget planning process and regularly  monitors expenditures. Responded to inquiries and investigated and resolved problems related to transactions handled by the department; served as liaison with other departments or units in the resolution of day-to-day administrative and operational issues.

Acted as an intermediary between students with difficulties and the Dean. Served as representative for the office on several committees and at special interest meetings. Advised  and assisted students in the determination of course requirements and scheduling of classes. Implements, administers, and monitors data collection and filing systems  and procedures for information  pertinent to the admission and academic progression  and achievement of students.

Highlighted accomplishments:
o      Changed the timing of probation review and requirements
o      Implemented a triage program  using Peer Advisors
o      Supported the newly created Freshmen Learning Communities
o     Supplied staff to coordinate program expansion
o     Promoted  the program  and its benefits to Freshmen and visiting High School Students
o     Visited many classes  to promote  the value of an Advising relationship

•      Senior Academic Advisor
University College Advisement Center
University of New Mexico, Albuquerque, NM

Performed  integrated academic  advisement  and  consultation   of  prospective,  current,   and  former students  within  the  Office  of  Undergraduate  Studies.  This  included  advising  freshmen  in building schedules,  course  selection,  providing information  for multiple degree plans,  and advising  students  of policy and  procedure  to transfer  to the college  of their choice.   Advised  students  on proper courses  of action  for  probation  and  suspension,  withdrawals,  overloads,  and  qualifying  category.  Analysed applications,  transfer evaluations, and transcripts for entry and exit from the university.

Coordinated or performed special functions associated with  academics, such as committee service. Supervised and guided the work of assistants, co-workers, or work-study students. Acted as an intermediary between students with difficulties and the Dean and/or Supervisor of advisement. Referred for appointments  if necessary  or otherwise  advised  them  of  the next  step most beneficial  to  their particular situation. Assisted students in putting together appeals of departmental decisions, if appropriate.

Assisted in the development and implementation of advisement services and materials such as manuals and  student  information  brochures.  Specifically  developed  and  maintained  Academic  Advisement Manual used for training of all academic staff in the advisement unit. In the absence of the Dean and Supervisor, was  in charge of personnel and solving daily administrative/managerial and  academic issues that required  immediate attention.

Administrative Assistant II (09/95 - 02/98)                                                                                                                  
University College Advisement Center
University of New Mexico, Albuquerque, NM

Peer Advisor/Office Assistant (09/89 - 8/95)
University College Advisement Center
University of New Mexico, Albuquerque, NM

PRESENTATIONS
•    University of New  Mexico  Deans Council:
o    2005:  Campus Advisement Initiative:  a proposal for a new governing body for UNM advisement campus wide.
•     UNM Board of Regents:
o     2006: Advisement Improvement Initiative:  a proposal for funding of campus wide advising improvements.
•      UNM A/S/UC Professional Development Initiative
o     2006: Legal vs. Ethical Advising:  a presentation and group exercise on the overlap of and distinction between legal and ethical issues of advising.
•      New Mexico Academic Advising Association (NMAAA ) State Conference
o     2007:  Technology and Advising: a round table discussion on the challenges of changing student information  systems  and sharing of tips for navigation.
•      New Mexico Higher Educational Assessment and Retention (NMHEAR) Annual Conference
o     2009:  PCA and Title V Collaboration
•      NASPA Regional Conference
o     2014: Student Affairs and Academic Affairs Collaborations on Student Success
o     Poster for best practices
o     2010:   Improving Access and Understanding through  Group Advisement
o     NACADA Annual Conference
o     2010:  Building Collaborative Relationships Across  Campus: Summary of collaborative approach to UNM's advising community highlighting the deliberate and necessary partnership between student  and academic affairs.
o     2015: The Measure of Success: Using Student  Metrics in Academic Advising
•     NACADA Administrator's  Institute - Faculty and session presenter
o    2014
Co Presented: Initiating Change: Leading from Your Position and Cultural Changes for Student  Success
Co presented: Hiring and Evaluating Academic Advisors
Co presented: Administering Advising Programs in Difficult Fiscal Times

o 2015
Strengthening Your Leadership by Developing Your Team

o 2016
Leading the Charge to Develop an Assessment Plan for Academic Advising

o 2017
Leading  the Charge to Develop an Assessment Plan for Academic Advising 
Administering Advising Programs in Difficult Fiscal Times

•     NACADA Winter Seminar- Faculty and session presenter
o     2015- Understanding & Implementing Completion Practices  Seminar
o    2016- Analytics in Academic Advising: Using Data  to Make Decisions
o     2017- Investigating, Analyzing, and Using Data to Improve Academic Advising
•     UNM Bi-Annual Academic Advisors' Institute
o     Spring 2006
o     Spring 2007
o     Spring 2008
o     Fall 2008
o     Spring 2009
o     Fall 2010
o     Spring 2011

AFFILIATIONS/CERTIFICATIONS/AWARDS
•     National Academic Advisors Association
o     Member: 2001-present
o     Administrators' Institute Advisory Board
o     Member: 2010-present
o     Chair 2013-2017
o     Administrators' Institute Faculty 2015-present
o     Professional Development Committee- 2013, 2014, 2015
o     Reviewer:  Annual Conference 2007,2010,2012, 2013,2014,2016, 2017
o     Reviewer:  Administrators' Institute Scholarships 2011-present
o     Certificate of Merit: Ou-nding Advising Administrator- 2012
o     Reviewer/Editor: Academic  Advising  Administration: Essential  Knowledge and Skills for the 21" Century- 2017
•     Honorary Member Phi Eta Sigma - 2003
•     UNM Provost's Committee for Staff Outstanding Staff Award- 2017
•     New Mexico Academic Advising Association (NMAAA)
•     National Association of Student Personnel Administrators (NASPA)
•     New Mexico Higher Education Assessment Association (NMEAA)
•     Non-traditional Gender  Occupation Training Certification
•     Mediation Training Certification