As part of the regular maintenance cycle, UNM IT will be completing work on the UNM Voice System that may result in an intermittent outage of phone services. The work must be done to ensure the reliability and availability of IT services and to mitigate the risk of a lengthy unplanned service outage.

IT has worked with key stakeholders, including IT Officers and liaisons, to identify the best date for completing the work that will have the least impact on users. There is no ideal time to perform this work, and IT thanks the campus community in advance for its understanding of the need to maintain campus systems and services.

Maintenance Window

  • Tuesday, Oct. 198 p.m. to 12 a.m.

During this time, main campus users may experience an intermittent outage of phone services. Voice mail may be periodically unavailable during this time for main campus, Health System and Health Sciences Center users. UNM Campus Police and 911 will be accessible during the scheduled maintenance at 505-277-2241 and, if required, can be reached via your mobile device. Consider downloading LoboGuardian, a free app that increases user safety by creating a virtual safety network of friends and family.

IT asks your help to:

  • Identify any critical (life-safety) services that must not be interrupted. 
  • Work with faculty, staff, students and vendors to make sure possible service disruptions are well communicated and mitigated, where possible.  
  • Leverage supplemental communication mechanisms to help us keep the campus community involved and well informed.

For assistance with UNM IT services, contact UNM IT Customer Support Services at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.