To improve the safeguards that protect sensitive financial data from cyber threats, Multi-factor Authentication (MFA), also known as two-factor authentication, has recently been added to the Bursar Account Suite (TouchNet) and Loboweb (Direct Deposit, Tax Forms, Benefits/Statements/Enrollment).
When UNM’s MFA is enabled on a Service, account holders are required to authenticate with their UNM NetID and password AND respond to a notification on a registered device (phone, landline, tablet, etc.). Requiring a response on a registered device helps prevent others from accessing your account, even if they have access to your UNM NetID and password. It is likely your bank uses Multi-factor Authentication and requires more than one type of authentication if you access your account information online.
If you have already registered a device to your Bursar Account Suite (TouchNet) or Loboweb (Direct Deposit, Tax Forms, Benefits Statements/Enrollment), nothing further is needed.
If you have not registered a device to your unm.edu account, please register here now. The enrollment process is fast and easy - you can see it in action here. Additional information and details for registering your device can be found at Fast Info 7823 or contact UNM IT Customer Support Services at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.
UNM IT Services protected by UNM’s MFA work with your Main Campus NetID (UNM NetID@unm.edu) and password. For HSC users accessing main campus UNM IT Services, please ensure that you are using your UNM NetID when registering for UNM’s MFA service. If you have questions please see FastInfo 7823.
After the close of business on March 23, 2021, MFA will be required when logging in to UNM IT Services including but not limited to the following:
If you do not pre-register an MFA device in advance, after the close of business on March 23, you will be prompted to register the first time you login to a UNM Web Service requiring MFA. The enrollment process is fast and easy - you can see it in action here.
Single sign-on (SSO) – many services can be accessed during a single browser session using SSO by selecting the “stay signed in” when prompted. You can also select the “Don’t ask again for 365 days” option if prompted to reduce the number of times you must complete MFA on trusted devices.
Client applications for both mobile devices and desktop/laptop computers generally leverage “Stay signed in” automatically and may not display the option. A common example of this is the Outlook app for iOS/Android. Note that in some cases, you may need to authenticate each app separately on your device(s).
For assistance with UNM IT services, please contact UNM IT Customer Support Services at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m. Additional information about MFA, including common problems and resolutions, can be found in FastInfo 7823.
Thank you for your assistance as we work to virtually protect the pack and secure UNM accounts and information.