Spam

University of New Mexico Information Technologies wants to keep the campus community safe from email phishing scams which have grown more sophisticated since they first began showing up in emails. Gone are the bad grammar and spelling, replaced by savvy predators who churn out well-written, persuasive stuff they often personalize by using our name.

Phishing describes an attempt to "trick" a customer into giving up their NetID, password or other sensitive information, such as SSN, Bank Routing number or Credit Card numbers. 

UNM IT will NEVER ask you for your password in an email. UNM IT advises that you NEVER click on any link in an email that asks for your confidential information. Instead, UNM IT recommends method is to enter the website directly into your browser (for example, type my.unm.edu or lobomail.unm.edu into Firefox). 

If you believe that you may have entered your NetID and/ or password into a phishing site, immediately change your password. 

If you believe that you may have entered PII into a phishing site, visit the UNM identity theft web page for a list of resources that may help you protect yourself from identity theft.

If you are unsure of any email or link that you receive, UNM IT recommends that you consider it untrustworthy and not click the link or enter credentials. When UNM discovers a believable phishing campaign, the IT-Alerts page is updated with current information about the phishing attack to inform the UNM community.

For wide-spread phishing campaigns, UNM may publish information in the UNM News Minute and on the UNM Newsroom.

UNM also blocks or redirects phishing websites from being accessed on campus. When customers click on phishing links that have been redirected, the links will take customers to a page titled Stop Phishing, that tells them the link they were following was attempting to steal Personally Identifiable Information (PII) or login credentials and passwords.

For related updates, visit: Increase in spam detected.

Tips to avoid phishing scams

  • UNM IT will NEVER ask you for your password in an email. NEVER click on any link in an email that asks for your confidential information, or you could be providing someone with unintended access to your UNM account.
  • If you suspect a message of phishing, please forward the message to: spamdrop@unm.edu.
  • If you suspect there is a legitimate issue with your UNM account, contact UNM IT via Help.UNM or by calling the Service Desk at 277-5757.
  • DO NOT reply to any spam emails: this just confirms to them that your email address is valid.
  • DO NOT open attachments unless you are absolutely certain about the source, hackers love to include things like, “this is funny, watch grandma try to use a new Iphone."
  • Just be aware that most of these are easy to spot, but they like to include something about UNM to bait you.
  • If you have questions, contact UNM IT via Help.UNM or by calling the Service Desk at 277-5757.