Beginning, Monday, May 16, UNM IT will expand the use of Multi-factor Authentication (MFA) and Single-Sign-On (SSO) for supported applications to help further safeguard UNM accounts and information.

In March 2021, UNM IT rolled out MFA for a variety of services, including the Bursar Account Suite (TouchNet), LoboMail and Microsoft 365. This next phase will add authentication protection for myUNM, LoboWeb, UNM Online Directory, Chrome River, Learning Central and more.

MFA expansion
UNM's Multi-Factor Authentication service set to expand myUNM, LoboWeb and other applications

What does this mean for you?

  • If you are already logged into applications such as Microsoft 365, LoboMail, Blackboard Learn, Canvas, TouchNet and others that have MFA on a registered device, no further log-in will be needed.
  • If you are not logged into an application using MFA on a registered device, you will need to log-in AND respond to a notification. See FastInfo 7934 for more information
  • If your device is not yet registered, you will be prompted to register it the first time you log into a system or app requiring MFA. See FastInfo 7823 for instructions on registering your device.

UNM IT Services that are protected by UNM’s MFA work with your Main Campus NetID (UNM and password. Most HSC users will be able to sign in with their HSC username and password. If you are an HSC user and are unable to access the application, open a Private/Incognito/InPrivate browser window and append to your Main Campus NetID, for example, <NetID>

To reduce the number of times you must complete MFA on trusted devices, most applications allow for Single Sign-on (SSO). When you select the “Don’t ask again for 365 days” option if prompted many services can be accessed during a single browser session. See FastInfo 7823 for more information. This setting is device and browser-specific. You may need to select SSO on each device. To protect your personal information, when using public computers, be sure to log out of all applications and the device.

For assistance with UNM IT services, contact UNM IT Customer Support SErvices at (505) 277-5757. UNM IT's operating hours are 7:30 a.m. to 5 p.m., Monday-Friday.