The UNM IT networks team proactively monitors the health of the network. At about 10:45 a.m. Monday, they began to see signs of a degradations of service.
They immediately began the incident management process, which included notifying the customer support department that fields calls from student, faculty and staff, as well posting IT alerts site to the website and to social media. The network team uses a systematic process to diagnose an issue.
The University has a tiered network architecture, which allows IT to manage the network and detect the problem.
As of 6 p.m., the networks team had successfully restored more than 99 percent of network connectivity, including wired and wireless. The network team will continue working through the night for additional diagnosis and troubleshooting to pinpoint a root cause and restore the remainder of the network. IT will then research the entire issue and work on mitigating strategies to prevent something like this from happening again.