I am writing to make you aware of an important decision that has been made by the Information Technologies Governance Council, which is aimed at maintaining continuity of IT services in the long-run, but requires a temporary impact to campus technology services. I ask for each of you to please help support UNM IT in the efforts below.

The UNM IT Data Center requires critical power maintenance work that necessitates a three-day service outage on Memorial Weekend (Friday, May 25 at 5 p.m. – Monday, May 28 at 5 p.m.). This maintenance must be completed to ensure reliability and availability of IT services, and to mitigate the risk of lengthy unplanned service outages related to power disruptions to the data center.

Power to the UNM IT building will be shut off during the required maintenance, so services delivered by or through the IT Data Center will be unavailable during this time. These services include, but are not limited to Banner, Loboweb, myUNM, and Learn. Internet connectivity from campus should not be affected. We are also reviewing options to maintain LoboMail service during the outage and will keep you informed of our progress. Please remember that our highest priority is to ensure that life-safety services are identified and remediated.     

UNM IT has been reaching out to stakeholders throughout the UNM community to confirm the timeframe and the work that must be completed prior to and during the maintenance.

We ask for your help to:

  • Identify any critical (life-safety) services that must not be interrupted;
  • Identify potential risks of service outages Memorial Day weekend;
  • Work with other faculty, staff, students and vendors to make sure service disruptions are well communicated and mitigated, where possible; and
  • Leverage supplemental communication mechanisms to help us keep the campus community involved and well informed.

In addition, we have created a website, itpower.unm.edu, to provide more comprehensive information about affected services.

If you have questions about a specific service, please contact itpower@unm.edu.

Thank you.

David Harris
Executive Vice President for Administration, Chief Operating Officer and Chief Financial Officer